The Patient Transport reports have been modified over the years in response to the input of our clients, to ensure their usefulness in supporting day-to-day departmental management decisions as well as to identify inter-departmental issues relevant to patient transport.   

An extensive set of event logs, operational audits and management analysis reports complements the on-line functions of PTS. They provide detailed as well as summary information on response times, on-time arrivals, employee productivity and utilization, workload distribution, demand patterns, employee attendance and other measures of service quality.

Performance Analysis

As a part of our ongoing customer support program we can assist you in producing a thorough analysis of the PTS system usage in your department and to take full advantage of all elements of automation. This includes keeping your benchmarking standards up-to-date and your reports increasingly useful. 

We also offer transport management consulting support to leverage the data collected by PTS to implement: 

• Best practices in productivity management by aligning individuals with departmental objectives
• Best practices in delay management by resolving discrete events causing delays
• Best practices in quality management with excellence audits
• Best practices in process improvement with continuous improvement in the workflow