As a Manager, do you feel that you and your staff have been properly trained on software that your department uses on a daily basis? Ask yourself – if your initial training was done by the person being replaced, by a co-worker, or by reading a user manual in your spare time, do you feel ready to jump in and use the software? How about new staff coming into the department? Do you feel there is a system or training program in place that thoroughly teaches them how to use this vital software?
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