Patient Flow Software Blog

Streamlining Patient Transportation: Leveraging the Power of Software for Optimal Efficiency

Posted by Mary Cooper on Tue, Sep 12, 2023 @ 10:57 AM

Paper AirplanesIntroduction: In the ever-evolving landscape of healthcare, efficiency and patient care remain top priorities. One crucial aspect often overlooked is patient transportation within medical facilities. Traditional methods of coordinating patient transfers can be time-consuming and prone to errors. Enter Patient transportation software – a solution that's transforming the way healthcare institutions manage patient mobility. In this blog, we'll explore the best use of patient transportation software and how it can enhance hospital operations while prioritizing patient well-being.

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Topics: patient transportation software


Posted by Ron Gregg on Tue, Sep 18, 2018 @ 02:51 PM



In Part 1, we stated that the best thing patient transport technology can do is to demonstrate that your transport operations are performing as well as can be expected. However, sometimes the numbers show unexpected, but important, results. Here is an example.   

Transport managers are interested in comparing their actual performance against some reasonable performance standard, what ARE we doing compared to what SHOULD we be doing? 

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Topics: patient transportation software, patient flow software, patient tracking, Patient transport software


Posted by Ron Gregg on Fri, Oct 20, 2017 @ 06:40 PM


One easy way to know if your patient transportation operations are functioning correctly is if you are not receiving any complaints from the customers. However, zero complaints may never have happened in any hospital anywhere.

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Topics: patient transportation software, patient flow software, patient tracking, Patient transport software

Tips for Training New Staff on Software

Posted by Jo Anne Leonard on Fri, May 20, 2016 @ 04:41 PM


As a Manager, do you feel that you and your staff have been properly trained on software that your department uses on a daily basis? Ask yourself – if your initial training was done by the person being replaced, by a co-worker,  or by reading a user manual in your spare time, do you feel ready to jump in and use the software? How about new staff coming into the department? Do you feel there is a system or training program in place that thoroughly teaches them how to use this vital software?                                                  

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Topics: patient flow, bed management, patient placement, patient transport, patient tracking, training

Why Are Transports Taking So Long

Posted by Jo Anne Leonard on Wed, Sep 30, 2015 @ 09:28 PM

How to Track & Decrease the Transport Timeframe 

Have you ever wondered, “what is my staff actually doing up on the nursing units while they are supposed to be picking up a patient for transport?” Have you questioned, “why do my transporters have to wait so long for a nurse or nursing staff member to prepare the patient for transport, or why are we always having to wait for lift assistance? If you’ve asked yourself any of these questions and wondered how you could possibly track this process and the intermediate timeframes without actually shadowing the transporters, then you’ve come to the right place. 

We’ll be discussing these common questions and answering one that you may not even have thought to ask: How can I decrease the transport timeframe at my hospital?
The challenges are that you only have so many transporters and the demand for them during certain hours can really put the strain on everyone: the transporters, the Diagnostic & Nursing staff, the patients, and you as the manager (note: even if you aren’t in a managerial role, this article is a good read for anyone involved with the time-consuming transport process).

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Topics: patient flow, patient transportation, patient transportation software, patient transport

Managing | Patient Flow | from the Emergency Department

Posted by Ron Gregg on Thu, Apr 30, 2015 @ 01:55 PM

A recent study of hospital CEOs¹ showed that financial challenges remain their biggest concern. Much of the concern relates to continuing systemic changes resulting from healthcare reform.
The financial benefits derived by the significant increase in insurance coverage of previously uninsured patients is potentially offset by reduced government payment levels under Medicare and Medicaid, pressures to move toward a value-based care model, and collection issues resulting from high deductible insurance plans.
These changing currents emphasize the essential need for hospitals to continually improve the efficiency of their operations. One increasingly important area of operations is the emergency department because of its growing role as the primary entry portal for inpatient treatment, the main source of revenue for most hospitals.
A RAND Corporation study² found that the combined effects of steady growth of ED visits and fewer inpatient beds have caused: 

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Topics: patient transportation software, patient flow software, patient satisfaction, bed management, patient placement

Challenges in Achieving Efficient Patient Placement

Posted by Ron Gregg on Mon, Jul 28, 2014 @ 07:14 PM

What Are They and How Can You Navigate Them?

Is setting standards and measuring your patient placement performance a top priority? If you

work in hospital administration, we bet (and hope!) your answer is a confident “Yes.”

As you know, the goal for efficient patient placement is to reduce or eliminate delays in transferring patients from clinical intake areas, such as the ED and PACU, to nursing unit beds, thus improving medical care (by avoiding extended stays in the ED beds or in the hall in a nursing unit) for the patients and freeing up needed beds in the ED.

But there are challenges that have to be overcome in order to meet this goal. First, there must be easy access to real-time operating data about patients and beds for clinical and bed access staffs throughout the process. Second, management must make decisions as to how to handle several difficult issues that arise during the process, and those decisions are better made with real-time data. And third, management must also find a way to accurately measure the performance of clinical and bed access staffs in completing their segments of the process.

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Topics: patient flow, patient placement

A Brief Look at the Affordable Care Act and Patient Flow

Posted by Mary Cooper on Mon, Apr 14, 2014 @ 12:36 PM

The Affordable Care Act, commonly known as Obamacare, is a law that, according to the Department of Health and Human Services: “Puts consumers back in charge of their health care… [and] gives the American people the stability and flexibility they need to make informed choices about their health.” Media coverage concerning the ACA has been focused on the effects for consumers, or patients. But, what about hospitals? How will the ACA effect health care providers?
The vision of Bernard Tyson, president and CEO of the Kaiser Permanente Health System, may help shed some light on these questions. According to Tyson, the current goal of health care providers, given the Affordable Care Act, is:

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Topics: patient flow, patient satisfaction, bed management, patient placement, patient transport

The Rising Importance of Patient Experience Reviews

Posted by Mary Cooper on Mon, Feb 03, 2014 @ 04:17 PM

Are You Meeting or Missing the Mark?

Perhaps because we call them “patients,” we often forget that patients are also consumers, and the decision-making process applies to hospitals just as it applies to hotels, restaurants, and retail providers. Questions like “Where to get treatment?” “Which doctor to trust?” and “What hospital to support?” are increasingly determined by what other patients & consumers have to say.

Now, according to research provided by PriceWaterhouseCoopers, there is no denying that hospitals are influenced by the growing popularity of online ratings and reviews.

Healthcare Business Tech weighed in on this fairly recent trend, stating, “With the rise of the Internet and social media, today’s customers are more savvy with all their purchases-and have higher expectations. Health care is no different.”

So, what does a review-savvy patient mean for our readers in the healthcare industry? It means that the patient experience, from the moment they walk up to the front desk to the moment they exit the hospital, is now, more than ever, a vital part of your hospital’s success and survival. Having tools in place to create a smooth, efficient patient experience could be the difference between a poor or a positive rating.

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Topics: patient flow, patient review, patient satisfaction

Bringing Passion and Problem Solving to Patient Flow Logistics

Posted by Mary Cooper on Fri, Aug 30, 2013 @ 04:18 PM

A PFS original interview with Peter Van de Kerkhove, one of the industry’s leading innovators

Peter Van de Kerkhove is a man with a mission. A mission to provide hospitals with astandardized approach for coordinating and managing Patient Transport activities, using technology.

In fact, he’s had this mission for over 25 years, beginning with his job as a Project Manager for Process Improvement, working for a 900-bed medical center, in the Department of Operations (workflow) Analysis. It was in this position that Peter discovered he had a passion for Patient Transport and made it his personal mission to see it improved.

Today, he is seeing that mission realized as over 50 hospitals have benefited from his innovative breakthrough in transport technology, including those served by PFS, as he is one of our co-founders and a continued consultant.

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Topics: patient flow, patient transportation, patient transportation software, patient tracking, patient visibility