Patient Flow Software Blog

Tips for Training New Staff on Software

Posted by Jo Anne Leonard on Fri, May 20, 2016 @ 04:41 PM


As a Manager, do you feel that you and your staff have been properly trained on software that your department uses on a daily basis? Ask yourself – if your initial training was done by the person being replaced, by a co-worker,  or by reading a user manual in your spare time, do you feel ready to jump in and use the software? How about new staff coming into the department? Do you feel there is a system or training program in place that thoroughly teaches them how to use this vital software?                                                  

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Topics: patient flow, bed management, patient placement, patient transport, patient tracking, training

Why Are Transports Taking So Long

Posted by Jo Anne Leonard on Wed, Sep 30, 2015 @ 09:28 PM

How to Track & Decrease the Transport Timeframe 

Have you ever wondered, “what is my staff actually doing up on the nursing units while they are supposed to be picking up a patient for transport?” Have you questioned, “why do my transporters have to wait so long for a nurse or nursing staff member to prepare the patient for transport, or why are we always having to wait for lift assistance? If you’ve asked yourself any of these questions and wondered how you could possibly track this process and the intermediate timeframes without actually shadowing the transporters, then you’ve come to the right place. 

We’ll be discussing these common questions and answering one that you may not even have thought to ask: How can I decrease the transport timeframe at my hospital?
The challenges are that you only have so many transporters and the demand for them during certain hours can really put the strain on everyone: the transporters, the Diagnostic & Nursing staff, the patients, and you as the manager (note: even if you aren’t in a managerial role, this article is a good read for anyone involved with the time-consuming transport process).

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Topics: patient flow, patient transportation, patient transportation software, patient transport

Challenges in Achieving Efficient Patient Placement

Posted by Ron Gregg on Mon, Jul 28, 2014 @ 07:14 PM

What Are They and How Can You Navigate Them?

Is setting standards and measuring your patient placement performance a top priority? If you

work in hospital administration, we bet (and hope!) your answer is a confident “Yes.”

As you know, the goal for efficient patient placement is to reduce or eliminate delays in transferring patients from clinical intake areas, such as the ED and PACU, to nursing unit beds, thus improving medical care (by avoiding extended stays in the ED beds or in the hall in a nursing unit) for the patients and freeing up needed beds in the ED.

But there are challenges that have to be overcome in order to meet this goal. First, there must be easy access to real-time operating data about patients and beds for clinical and bed access staffs throughout the process. Second, management must make decisions as to how to handle several difficult issues that arise during the process, and those decisions are better made with real-time data. And third, management must also find a way to accurately measure the performance of clinical and bed access staffs in completing their segments of the process.

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Topics: patient flow, patient placement

A Brief Look at the Affordable Care Act and Patient Flow

Posted by Mary Cooper on Mon, Apr 14, 2014 @ 12:36 PM

The Affordable Care Act, commonly known as Obamacare, is a law that, according to the Department of Health and Human Services: “Puts consumers back in charge of their health care… [and] gives the American people the stability and flexibility they need to make informed choices about their health.” Media coverage concerning the ACA has been focused on the effects for consumers, or patients. But, what about hospitals? How will the ACA effect health care providers?
The vision of Bernard Tyson, president and CEO of the Kaiser Permanente Health System, may help shed some light on these questions. According to Tyson, the current goal of health care providers, given the Affordable Care Act, is:

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Topics: patient flow, patient satisfaction, bed management, patient placement, patient transport

The Rising Importance of Patient Experience Reviews

Posted by Mary Cooper on Mon, Feb 03, 2014 @ 04:17 PM

Are You Meeting or Missing the Mark?

Perhaps because we call them “patients,” we often forget that patients are also consumers, and the decision-making process applies to hospitals just as it applies to hotels, restaurants, and retail providers. Questions like “Where to get treatment?” “Which doctor to trust?” and “What hospital to support?” are increasingly determined by what other patients & consumers have to say.

Now, according to research provided by PriceWaterhouseCoopers, there is no denying that hospitals are influenced by the growing popularity of online ratings and reviews.

Healthcare Business Tech weighed in on this fairly recent trend, stating, “With the rise of the Internet and social media, today’s customers are more savvy with all their purchases-and have higher expectations. Health care is no different.”

So, what does a review-savvy patient mean for our readers in the healthcare industry? It means that the patient experience, from the moment they walk up to the front desk to the moment they exit the hospital, is now, more than ever, a vital part of your hospital’s success and survival. Having tools in place to create a smooth, efficient patient experience could be the difference between a poor or a positive rating.

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Topics: patient flow, patient review, patient satisfaction

Bringing Passion and Problem Solving to Patient Flow Logistics

Posted by Mary Cooper on Fri, Aug 30, 2013 @ 04:18 PM

A PFS original interview with Peter Van de Kerkhove, one of the industry’s leading innovators

Peter Van de Kerkhove is a man with a mission. A mission to provide hospitals with astandardized approach for coordinating and managing Patient Transport activities, using technology.

In fact, he’s had this mission for over 25 years, beginning with his job as a Project Manager for Process Improvement, working for a 900-bed medical center, in the Department of Operations (workflow) Analysis. It was in this position that Peter discovered he had a passion for Patient Transport and made it his personal mission to see it improved.

Today, he is seeing that mission realized as over 50 hospitals have benefited from his innovative breakthrough in transport technology, including those served by PFS, as he is one of our co-founders and a continued consultant.

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Topics: patient flow, patient transportation, patient transportation software, patient tracking, patient visibility

Patient Flow Technology for Medium Sized Hospitals

Posted by Ron Gregg on Fri, Jul 19, 2013 @ 06:08 PM

Saving You Money & Time, So You Can Save Lives

Patient care is largely about getting people into the hospital to receive treatment and initiate their recovery process so they can continue healing after discharge. Unfortunately, individualized patient work flows are often interrupted, which has the potential to delay treatments, lower clinical staff efficiencies and extend the length of stay. This is costly to hospitals since labor and space are the top two most expensive resources of a hospital’s budget.

But hospitals equipped with technology used for tracking and optimizing patient and equipment transport, as well as managing housekeeping duties that impact bed availability, have the opportunity to reduce a patient’s length of stay, improve the quality of care, reduce the average cost per procedure, increase bed utilization, and improve patient satisfaction. What could this look like for a medium sized hospital? How about a $34,500 savings for every 50 occupied beds? So, for a hospital that has a census of 150 transportable patients*, we are looking at $100,000 annual savings in clinical labor. Continue reading if you’re interested in why getting from Point A to Point B can be so expensive and how Patient Flow Technology helps that journey run much more smoothly (and cheaply).

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Topics: patient flow, patient transportation, patient transportation software, patient flow software, bed management, patient placement, patient tracking

The Necessity of Patient Transport Management Systems

Posted by Ron Gregg on Wed, Jan 30, 2013 @ 10:29 AM

Bringing the Whole Picture Into Focus

One of the current hot topics in literature about improving hospital care and finances is the introduction of comprehensive real-time patient information that can be shared among diagnostic, clinical and support personnel. This information allows hospital personnel to optimize their impact and it is catching the attention of hospital managers. It turns out there are different and complimentary technological approaches to a solution. Let's see how they work. 
Enterprise Visibility

Enterprise patient visibility systems integrate and centralize essential information with at-a-glance accessibility for the entire patient care team. These systems collect information about admissions, discharges and transfers, orders and results of tests, bed statuses, and patient location information from other systems. This helps clinical, diagnostic and support staff to determine how to prioritize their tasks, and to improve patient experience and outcomes. These systems help create measurable improvements in observation times, bed turnover response, patient satisfaction and volumes.
Transport Management Systems and RTLS Systems

Patient tracking information can be supplied by Real-Time Location Systems using a combination of tags and wireless networks to identify a patient's current location in real-time. Unfortunately, they require an infrastructure that many hospitals cannot afford. A more cost-effective solution comes in the form of an automated Patient Transport Management System, which can offer even better patient logistics information in addition to support for the management of patient transportation. That’s what we like to call a “win-win.” 
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Topics: patient flow, patient transportation, patient transportation software, patient tracking

How to Avoid Patient Transportation Issues Before They Occur

Posted by Mary Cooper on Fri, Jun 22, 2012 @ 12:30 PM

A True Life Look at Patient Flow Challenges

When the transporter arrived to take Jo Anne’s mother down to X-Ray, she hardly expected him to bring a stretcher, deposit it in front of the elderly woman’s bed and request that she get out of bed and onto the stretcher by herself. There are reasons some patients wear “fall risk” precautionary wristbands and if Jo Anne had not been there to assist her mom onto the stretcher, that precaution could have become a reality.

Unfortunately, this was just the beginning of Jo Anne’s troubles with the patient transport process. When Jo Anne’s mother was brought back to her room on a stretcher, the 2 transporters proceeded to park it outside of her door and she was given the instructions to go ahead and “get back to bed.” Frustrated, Jo Anne asked an administrator, who was making PR rounds, if she could speak with someone from the transport department, but no one ever showed up. Now, anyone even slightly familiar with hospital protocol or the basics of patient transportation will realize that this is not ideal, or even acceptable, transporter behavior.

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Topics: patient flow, patient transportation, patient transportation software, patient flow software

Can Patient Flow Survive Your Placement Process?

Posted by Ron Gregg on Mon, May 14, 2012 @ 03:43 PM

Making Your Emergency Department Admissions Efficient & Predictable

In our first blog post we promised future entries, and we intend to follow through with this promise, beginning with this next post on Emergency Department admissions and patient placement.

Studies show that between 40 and 60 percent of hospital admissions come through the emergency department, with a similar percentage of hospital revenues being generated from those patients. Now, this is the Emergency Department we’re talking about, so it is easy to assume that these admissions are unscheduled and therefore unable to predict. In actuality, the level of ED admissions can be predicted, but many hospitals remain unequipped to process these admissions efficiently, resulting in interrupted patient flow right at the beginning.

We have compiled some issues that have been reported to us relating to ED admissions that cause frustration for both staff and patients.

  • Although the ED has an electronic system to record the admission order, the admitting department only receives a text page, fax, paper printout, or phone call about the admission order. While the admitting staff knows where this patient should go it has limited information as to status and availability of beds resulting in multiple calls with one or more nursing units to update the bed information. That’s a three or four step process, between various departments, for the admission of a single patient.
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Topics: patient flow, patient placement